Return & Exchange Policy

Returns Are Super Simple

You have 30 days from the day you pick up (or receive) to make a return or exchange.

See below for the details.

In-Store Returns & Exchanges

We offer hassle-free refunds or exchanges if you've changed your mind or find out you received defective tools or supplies.

Tools and Supplies:

  • 100% refund, credit or exchange for unopened or defective product
  • 75% store credit for used or opened non-defective product
  • 75% store credit for special order tools or supplies

Lumber, Wood and Sheet Goods:

  • 100% refund, credit or exchange in original condition
  • 50% store credit if not in original condition, and subject to manager approval
  • Custom cut or milled wood is subject to manager approval


After 30 days, returns or refunds are subject to store manager approval

Online Returns & Exchanges

If you've changed your mind:

  • 100% refund, credit or exchange for wood in original condition
  • 50% refund or credit for wood that's not in original condition (i.e cut, shaped, etc)
  • Refund will be reduced by the cost of shipping if we arrange the return shipment
  • Print this form to include inside the package
  • Go here to start a return

Damage or dissatisfaction:

  • Kindly document the issue with photos
  • We will replace, refund, or credit the material depending what works for you
  • We pay the return the shipping
  • Go here to report an issue


After 30 days, returns or refunds are subject to store manager approval

Online Order Return, Exchange or Problem


Head to your order status page to find your order


Follow the link to report a problem


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3 Stores in Arizona

  • 18115 N. Black Canyon Hwy Phoenix, AZ, 85023
    Hours: Mon-Sat, 8:00am-5:00pm

  • 645 W. Elliot Rd. Tempe, AZ, 85284
    Hours: Mon-Sat, 8:00am-5:00pm

  • 3441 S. Palo Verde Rd Tucson, AZ, 85713
    Hours: Mon-Sat, 8:00am-5:00pm

  • Online Customer Service & OrderingHours: Mon-Fri, 6:00am-3:00pm

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