Returns Are Simple
You have 30 days from the day you pick up (or from the day it's shipped) to make a return or exchange.
See below for the details.
Online Order Return, Exchange or Problem
1
Head to your order status page to find your order
2
Follow the link to report a problem
3
We'll get you fixed up
In-Store Returns & Exchanges
We offer hassle-free refunds or exchanges if you've changed your mind or find out you received defective tools or supplies.
- 100% refund, credit or exchange for any defective tools or supplies
- 100% refund, credit or exchange for any unopened tools or supplies
- 100% refund, credit or exchange for wood in original condition
- 75% refund or credit for used or opened non-defective tools or supplies
- 50% refund or credit for wood that's not in original condition (i.e cut, shaped, etc)
- Custom milled wood and special orders are subject to manager approval
Online Returns & Exchanges
If you've changed your mind:
- 100% refund, credit or exchange for wood in original condition
- 50% refund or credit for wood that's not in original condition (i.e cut, shaped, etc)
- Refund will be reduced by the cost of shipping if we arrange the return shipment
- Print this form to include inside the package
- Go here to start a return
If Damaged or a Problem:
- Kindly document the issue with photos
- We will replace, refund, or credit the material depending what works for you
- We pay the return the shipping
- Go here to report an issue
