Return & Exchange Policy

Returns Are Super Simple

You have 30 days from the day you pick up (or receive) to make a return or exchange.

See below for the details.

In-Store Returns & Exchanges

We offer hassle-free refunds or exchanges if you've changed your mind or find out you received defective tools or supplies.

Tools and Supplies:

  • 100% refund, credit or exchange for unopened or defective product
  • 75% store credit for used or opened non-defective product
  • 75% store credit for special order tools or supplies

Lumber, Wood and Sheet Goods:

  • 100% refund, credit or exchange in original condition
  • 50% store credit if not in original condition, and subject to manager approval
  • Custom cut or milled wood is subject to manager approval

Online Returns & Exchanges

If you've changed your mind:

  • 100% refund, credit or exchange for wood in original condition
  • 50% refund or credit for wood that's not in original condition (i.e cut, shaped, etc)
  • Refund will be reduced by the cost of shipping if we arrange the return shipment
  • Print this form to include inside the package
  • Go here to start a return

Damage or dissatisfaction:

  • Kindly document the issue with photos
  • We will replace, refund, or credit the material depending what works for you
  • We pay the return the shipping
  • Go here to report an issue

Online Order Return, Exchange or Problem


Head to your order status page to find your order


Follow the link to report a problem


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3 Stores in Arizona

  • 18115 N. Black Canyon Hwy Phoenix, AZ, 85023
    Hours: Mon-Sat, 8:00am-5:00pm

  • 645 W. Elliot Rd. Tempe, AZ, 85284
    Hours: Mon-Sat, 8:00am-5:00pm

  • 3441 S. Palo Verde Rd Tucson, AZ, 85713
    Hours: Mon-Sat, 8:00am-5:00pm

  • Online Customer Service & OrderingHours: Mon-Fri, 6:00am-3:00pm

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