This Is Really Simple
If you are not happy with the wood you receive, let us know. We'll work it out.
We're in this business for the long haul. We want you to come back and order from us again and again. That's why we pick out your wood and lumber one piece at a time, pack it professionally, ship it quickly, and stand behind it.
We know that buying wood sight-unseen isn't easy for you. So when something unexpected happens, we want to fix it.
Here's What to Do About Damage or Mistakes
Document the problem with couple of photos.
Send in a help ticket with the photos to firstname.lastname@example.org
Include your name and order number.
What works best for you? We will replace, refund, or credit the material based on a discussion with you about what works for you.
When we replace material, we pay for the shipping. And we pay to have the original order shipped back to us.
Yes - It's expensive for us, but we're in this to make sure you're satisfied.
Return or Exchange
- Call or email to notify us of your wishes: 800-423-2450 or email@example.com
- 15% restocking fee on merchandise
- Refunds and exchanges are handled within 2 business days of receiving the product in our warehouse
- Print this form, fill it out, and send the order back with the form to:
18115 N. Black Canyon Hwy
Phoenix, AZ 85023