Bought some 3/8" mahogany dowels for drawer pulls that I'm making. It's a hazardous journey for a box containing a couple of 36" long dowels and the first batch didn't make it. Contacted customer support and Corey Gow got back to me straight away saying replacements were in the mail. Second time's a charm and I received the replacement pieces a few days later. Dowels were accurate 3/8" with a nice even color, no sap wood. Overall I very please with the purchase.
Familiarity: I've used it once or twice