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Guarantee & Return Policy |
 100% Satisfaction
Our guarantee is simple: if you are not happy with the wood you receive, we’ll replace it free of charge.
We stand behind our products and work hard to make your order right the first time by adhering to quality control standards that sort wood to be largely free of defects within reason. (See this slideshow about how your order is processed)
* * *
To handle a return, refund, shipping damage, or fulfillment mistake:
Contact us within 5 days of receiving your order, and use the guidelines below. Please note that wood products need to be in original condition (not cut, sanded, worked, damaged, etc.) to be accepted for a return or exchange of full value.
Three ways to
contact us: |
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Toll Free: 800-423-2450
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Fax: 602-504-0359
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Please follow these guidelines for making a return: |
Mistake made by Woodworkers Source, or damage incurred during shipment |
- Take digital photos if possible
- Call or email a note with your name, order/invoice number, and example photos to returns@woodworkerssource.com
- We will replace, refund, or credit the material based on a discussion with you about what would be the best way to satisfy you
- If we replace any material, we will pay for the shipping, and will pay to have the original order shipped back to us
- No restocking fee, handling charge, or shipping costs – you pay nothing
Note: wood is a product of nature that has intricate color, grain, and texture differences from board to board. Woodworkers Source is not responsible for superficial inconsistencies of wood products. |
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You wish to exchange or return merchandise or wood product |
- Call or email to notify us of your wishes: 800-423-2450 or returns@woodworkerssource.com
- 15% restocking fee on merchandise
- Refunds and exchanges are handled within 2 business days of receiving the product in our warehouse
- Print this form, fill it out, and send the order back with the form to:
Woodworkers Source
Attn: Returns
18115 N. Black Canyon Hwy Phoenix, AZ 85023
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"From the care you show in the packaging to the selection of the wood itself, I can only say that I am impressed. Would never hesitate ordering or recommending you to others."
- Laddie Kosmal
See more... |
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