I ordered several pieces of wood, including 2 or 3 purpleheart turning squares. One arrived all chewed up and split. (One piece of maple was split but I could work around it.) I immediately contacted the seller and they send me a replacement piece. The replacement piece was badly burnt and "diveted" on two sides. I wrote the seller, saying don't bother sending me a replacement, but that I was very disappointed. You would think that when they were trying to do it right, at least then they'd get it right. So, I'm still looking for a place I can rely on. Woodworkers Source is not that place.
You are always welcome to stop in anytime to hand-select your own boards.
Or you can order ahead for a scheduled pickup! Typically ready in 24 hours at your chosen store. Just call or order online. Available times are shown during checkout -- pick whatever works for you.