We want you to come back and order from us again and again. That's why we pick out your wood and lumber one piece at a time, pack it professionally, ship it quickly, and stand behind it.
Our guarantee is simple: if you are not happy with the wood you receive, we’ll replace it free of charge.
If you have certain requirements for your wood, that's easy! Give us a call to talk about it. We be happy to select material for you and send you digital pictures for your review.
We work hard to make your order right the first time by adhering to quality control standards that sort wood to be largely free of defects within reason. (See this slideshow about how your order is processed)
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To handle a return, refund, shipping damage, or fulfillment mistake:
Contact us within 5 days of receiving your order, and use the guidelines below. Please note that wood products need to be in original condition (not cut, sanded, worked, damaged, etc.) to be accepted for a return or exchange of full value.
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